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Privacy Policy

At The Agra, your privacy is important to us and we will not use you personal data other than outlined in this policy.

This privacy policy covers the domain www.theagra.co.uk as well as other related services (collectively, the ‘website’). This website is owned by The Agra, a company registered in England, of Fort Agra Ltd.

Our Privacy Policy explains the following key topics listed below:

What personal data we collect and how we collect it

Personal data you provide when you purchase from us

Personal data obtained when you use our Website

Personal data obtained if you contact us

How we use the personal data we collect from you

To fulfil your order

For customer service

For internal business purposes

Our lawful basis for processing your personal data

We recommend reviewing this policy each time you place an online order at www.theagra.co.uk. We will inform you of material changes to this privacy policy in accordance with the applicable laws.

What personal data do we collect?

We collect personal data from you whenever you interact with our website, including when you order online or browse our website.

The types of personal data that we will collect, store, maintain or process includes the following.

Personal data you provide when you purchase from us

Your contact details: name, title, address, including delivery addresses, telephone numbers you provide (which may be work, home, mobile) and e-mail address

The details of your order

When you make a purchase, your payment card details

Additional Personal Data obtained when you use our Website

Details of your browsing activities on www.theagra.co.uk

Additional Personal Data obtained through contact with us

If contact occurs between us, we will may keep a record of that correspondence, including your name and contact data, and details of issues and our responses

How we use the personal data we collect from you?

We will use your personal data for the following purposes:

To fulfil your order:

To process your order

To process payment authorisation

To provide data to any third party supplier or vendor who may fulfil your order on our behalf

To provide order confirmation, delivery status notifications on any order placed with us

For customer service purposes:

To address any complaints you may raise with us

To contact you with any changes, cancellation or other issues with your order

To manage any registered accounts you have through the Website

To obtain customer feedback with respect to an order either from you

NOTE: Please note that you will receive service communications with respect to fulfilling and confirming your order

We do not use your data for marketing purposes

Each time you visit our site, our servers, through cookies, collect basic information from you, such as your username for our website, information on how you found our website and information on your order which is essential to the websites functionality. We do not use the information we collect for marketing purposes, and the information we have will not be sold. Any information will not be passed on to a third party other than those directly involved with the creation and maintenance of this website who may need to see the data for technical reasons or to fix any problem that may arise. See our Cookie Policy.

For internal business purposes:

We may use any of the personal data collected to understand how many people visit www.theagra.co.uk, consider any improvements we need to make.

More specifically, we may use your personal data for the following internal business purposes:

To analyse purchase activity on our website

To analyse delivery location data you provide when placing your order to understand the delivery logistics required. We will not use this data for marketing purposes

To improve customer service

To comply with any legal obligation for the purposes of good governance

How do we protect your personal data?

We are committed to protecting and respecting your privacy rights, and to ensuring that your personal data is safe and secure.

At a minimum, our data security measures include appropriate technical and organisational measures including, but not limited to, assessments of our systems and of our service providers who handle your personal data, review of our data collection, storage and processing practices and unauthorised access.

What can you do to protect your personal data?

We will never ask you to confirm your credit card details in writing or via email. Please do not respond to any written communication claiming to be us.

If you are using a computing device in a public location, you should always log out and close the website browser when you have finished your online session.

Our lawful basis for processing your personal data

Legal Obligations: We create and maintain records of your orders and payments in order to maintain tax and accounting records required, and to share with authorities if requested.

Contract: We collect and process personal data in order to fulfil your order, such personal data may include, but is not limited to, your name and contact details, the products you select, when and where such products should be delivered and the price.

Legitimate Interest: We collect and process personal data for our legitimate interests to fulfil and process your order. Such personal data includes your name and contact details, the products you select, when, and where such products should be delivered and the price.

Consent: By submitting your order online you’re consenting to our privacy policy. Your data will not be used for marketing communications or sold to any third parties. Any data collected is with our legitimate interest of fulfilling and processing your order.

When might we share your personal data with third parties?

The following is a list of types of third parties that may receive your personal data. Our third party providers are required to handle your personal data in accordance with appropriate data protection and security controls.

IT Suppliers and Vendors: In order to operate our Websites, The Agra contracts with third parties who:

provide security and technical services to protect our Websites

maintain databases of personal data for the purposes outlined in this privacy policy

presentation of website information

Financial/Payment Service Providers: In order to process orders placed with us, The Agra contracts with payment service companies who (where applicable, this includes disclosing your data to card issuers, where you have selected to pay by card and PayPal where you have selected to pay by PayPal)

ensure security of your transactions

prevent or detect fraudulent transactions

Delivery of orders: In order to deliver our customer orders, The Agra contracts with third parties who:

provide delivery services e.g. employees who require your personal data to fulfil a delivery

In addition to the reasons identified above, we may provide your personal data to third parties in the following circumstances:

Law Enforcement/Government Requests: We may be required by law to provide personal data to law enforcement, a government agency or in response to a search warrant, subpoena or other legally valid inquiry or order, or to an investigative body or civil litigant including emergency situations. We may also disclose personal data when we believe in good faith that disclosure is necessary to comply with relevant laws, for the establishment, exercise or defence of legal claims, to prevent and address fraud and other illegal activity, to prevent death or imminent bodily harm, or to protect or defend the rights, property or safety of our users, others and ourselves.

How long do we keep your personal data?

We will only retain your personal data for the purposes set out in this policy and for as long as we have a legal or business requirement to do so. However, the longest we will normally hold any personal data is 6 years after the last order with such person.

Please be aware payment service providers such as Paypal have their own privacy policies and therefore may not be in line with the policy we have outlined for www.theagra.co.uk.

Your rights to access your data and rectify any inaccuracies in your personal data

Your personal data is owned by you and that you have certain rights with respect to the personal data. We may have certain obligations to maintain personal data records despite your requests to exercise the following rights, such as for legal and accounting purposes. We ask that you read these rights carefully.

Right of Access (also known as “Subject Access Request”): To receive a copy of the personal data we hold about you, please contact us, see the Contact Details section below. Please understand that you will need to provide a copy of two separate pieces of identification.

Your additional rights with respect to your personal data

You may have the following additional rights, detailed below.

Right to Erasure (also known as “the Right to be Forgotten”): For a limited list of reasons, you may request that your personal data is removed from our systems.

Right to Restrict: For a limited list of reasons, you may request that we cease using or that we suppress your personal data.

Right to Object: You may object to our use of your personal data.

Right to Data Portability: Where we use your personal data based on your consent or to enter or perform a contract with you, and our processing is carried out by automated means, you may request that any personal data you have provided us be transmitted to you or to another supplier (to the extent feasible).

In respect of the additional rights outlined above, we request that you contact us via the Contact Details shown in the Contract Details section below and we will provide you with additional information regarding your rights in connection with your specific request.

Right to Lodge a Complaint: You have the right to lodge a complaint with the supervisory authority.

In regards to orders place on www.theagra.co.uk the appropriate supervisory authority is the Information Commissioner’s Office, see website www.ico.org.uk for details.

Contact details

Please contact us as follows:

Email: info@theagra.co.uk

Updates to this policy

Our goal is to keep this privacy policy up to date and, therefore, we recommend that you review this privacy policy. At a minimum, we recommend reviewing this policy together with each order you place with us. We will inform you of material changes to this privacy policy in accordance with the applicable law.